Who is ProAction Sports Shop?

With years of experience in bringing the sports shopping experience to sports crazed fans around the country, the whole team here at ProAction Sports Shop is pleased to provide you with the finest in officially licensed team and league merchandise. Along with this, we are lifelong sports fans too and understand the passion that goes along with cheering on your favorite team no matter where you are located.

At ProAction Sports Shop we want you to get into the action of your favorite team. Whether you are on the sidelines at a game, away from your favorite hometown team, or somewhere in between, we are here to help you show your team pride.

We strive to provide our customers with a superior shopping experience that’s easy, fun, provides great prices and an excellent selection of team gear for all fans. We offer a wide variety of officially licensed team merchandise for all major NCAA colleges, as well as NFL, MLB, NBA and NHL teams.

What Types of Products Does ProAction Sports Shop Sell?

We offer a wide variety of officially licensed team merchandise for all major NCAA colleges, as well as NFL, MLB, NBA and NHL teams. We ONLY sell officially licensed merchandise that is NEW and in the original manufacturer’s packaging. We strive to provide our customers with a superior shopping experience that’s easy, fun, provides great prices and an excellent selection of team gear for all fans.

What is the business address for ProAction Sports Shop?

ProAction Sports LLC
4142 Ogletown Stanton Rd
Suite 237
Newark, DE 19713

What are the normal business hours of operation for ProAction Sports Shop?

ProAction Sports Shop utilizes vendor partnerships to streamline operational efficiency and satisfy customers.
Below are our normal hours of operation:


Customer Service (Phone): Monday through Friday 9am EST - Midnight, Saturday and Sunday 9am EST to 7pm EST
Customer Service (Email): 9am EST to 6pm EST Monday through Friday (Excluding Holidays)
Warehouse Operations: 9am to 6pm in the warehouse’s respective time zone, Monday through Friday (Excluding Holidays)


PLEASE NOTE: The Customer Service Email Department and Warehouse Operations are closed Saturdays and Sundays

How do I contact ProAction Sports Shop?

We'd be happy to hear from you! You can call our toll-free customer service phone number and one of our friendly customer care specialists will assist you.

You also can reach us via email at: service@proactionsportsshop.com and someone from our customer care team will respond promptly to your request.

What is the typical expected response timeframe for Customer Service email inquires?

Please allow up to 48 hours for a response from a member of our Customer Service team during normal business hours. Also, please note that the Customer Service Team is available Monday through Friday from 9am EST to 6pm EST except for holidays.

What is the typical expected response timeframe for Customer Service phone inquires?

If a customer’s issue cannot be handled immediately during a phone conversation and requires follow-up, please allow up to 48 hours for a response from a member of our senior Customer Service team during normal business hours. Also, please note that the senior Customer Service Team is available Monday through Friday from 9am EST to 6pm EST except for holidays.

Where is my order?

You can check the status of your order online 24 hours a day, 7 days a week by referring to the Order Confirmation email ProAction Sports Shop sent to you when you originally ordered from us. From this email you can click the ‘Order Status’ link which directs you to the ProAction Sports Shop website for your order status. Please note that this page does not contain real-time shipping status; this information can be delayed by approximately 1-2 business days depending on the carrier. If you cannot find your Order Confirmation email then please email us at service@proactionsportsshop.com and we’d be happy to give you your order status.

Is the item that I want to purchase currently in stock?

If an item is out of stock or discontinued, the product page that displays the product image and price will state that the item is out of stock. If the item is on backorder the site will show an estimated ship date. All other items should be considered in stock. This information listed on our online catalog is the most up to date information that we have in regards to an item's in-stock availability. Due to the very large selection of products that we carry it is impossible to guarantee 100% availability of all the merchandise that we sell. If an item that you've ordered is out of stock or backordered you will be notified by email promptly.

If I place an order, how quickly will it arrive?

Total delivery time is equal to ‘Availability Time’ PLUS time for the chosen shipping method. We offer two affordable shipping options:
Standard - $7.99 Flat Rate Shipping for any size order
Items shipped STANDARD typically takes 3-7 days to arrive to their destination after they have left the warehouse.
STANDARD SHIPPING IS FREE FOR ALL ORDERS OVER $99!
Rush - $12.99 Flat Rate Shipping for any size order
Items shipped RUSH typically take 2-4 days to arrive to their destination after they have left the warehouse. Each item on our site lists an estimated availability timeframe. This shows how long it will take that item to leave our warehouse. To calculate total shipping time, please refer to the guide below:
Total Delivery Time = Availability + Shipping Time
‘DAYS’ REFERS TO BUSINESS DAYS AS OUR WAREHOUSE AND SHIPPERS ARE NOT IN OPERATIONS ON WEEKEND DAYS OR HOLIDAYS
At this time, due to licensing restrictions, we are unable to ship to addresses outside of the United States.

If you have a P.O. Box, you must enter your physical home address (Such as 123 Main Street) under the shipping address section of the check out page. If a P.O. Box is entered, your order will be placed on hold until such a time that a physical address can be obtained. Please Note: Multiple item orders may ship from multiple warehouses. In these instances you will receive multiple tracking numbers via email as the items ship. Should your order be broken into multiple shipments, you will only pay the original Standard or Rush Shipping fee once. You can email or call us if you have any questions about multiple shipment orders.

Can you mail me a catalog?

No. At this time ProAction Sports Shop does not produce a printed catalog. Our complete selection of merchandise is available to view 24 hours a day, 7 days a week on our website.

How much does shipping cost?

All of our products qualify for our low flat rate shipping charges:
$7.99 for Standard
$12.99 for Rush

What are my Payment Options?

For your convenience we accept Visa, MasterCard, Discover and American Express. Your credit card will be charged at the time your order is placed. In addition to credit cards, we also accept PayPal.

Do You Charge Sales Tax?

Since ProAction Sports Shop is a licensed retail business in the state of Delaware, sales tax is not charged on ANY order.

How do I Redeem a Coupon?

Occasionally ProAction Sports Shop will run promotions and distribute coupons to its patrons via email. If you have received a coupon and you would like to redeem it, add the items that you'd like to purchase to your cart and then begin the checkout process. Enter the coupon code on bottom of the billing page where your payment information is captured. The resulting discount will be applied and displayed on the final order review page before your order is placed.

Does ProAction Sports Shop Allow Group sales?

If you are placing a large order for your team or company please contact us 9am to 11pm EST, Monday through Friday. We will be happy to ensure that you receive a bulk order discount. Please note: All bulk order discounts are at the sole discretion of ProAction Sports Shop based on order volume, type of item(s) as well as other factors.

How Do I Check the status of My Order?

You can check the status of your order online 24 hours a day, 7 days a week by referring to the Order Confirmation email ProAction Sports Shop sent to you when you originally ordered from us. From this email you can click the ‘Order Status’ link which directs you to the ProAction Sports Shop website for your order status. Please note that this page does not contain real-time shipping status; this information can be delayed by approximately 1-2 business days depending on the carrier. If you cannot find your Order Confirmation email then please email us at service@proactionsportsshop.com and we’d be happy to give you your order status.

How quickly will my order ship?

A handling time exists for every item that ProAction Sports Shop sells. The handling time is represented as the ‘Availability’ timeframe that’s listed for every product we carry. The handling/availability time is the time needed to select and package your item for pick up by the carrier (i.e. USPS, FedEx or UPS). A long availability timeframe generally indicates that an item will need to be manufactured prior to delivery (made-to-order). The availability timeframe for an item often varies from product to product. For the most up to date information about how quickly an item can be shipped to you, check the ‘Availability’ timeframe that is displayed for every item we carry on our website.

Can I ship to multiple locations?

If you wish to ship to more than one location, you will need to place an order for each individual shipping address. It is not possible at this time to input more than one shipping address per order.

What are ProAction Sports Shop's Shipping Policies and Restrictions?

At this time, due to licensing restrictions, ProAction Sports Shop is unable to ship to addresses outside of the United States. If you have a P.O. Box, you must enter your physical home address (Such as 123 Main Street) under the shipping address section of the check out page. If a P.O. Box is entered, your order will be placed on hold until such a time that a physical address can be obtained. Please Note: Multiple item orders may ship from multiple warehouses. In these instances you will receive multiple tracking numbers via email as the items ship. Should your order be broken into multiple shipments, you will only pay the original Standard or Rush Shipping fee once. You can email us if you have any questions about multiple shipment orders. Email our Customer Service at: service@proactionsportsshop.com

What is ProAction Sports Shop's Return policy?

Please Note: Some items are made-upon-order, and therefore cannot be returned except under circumstances of item defect. These items include, but not limited to, all items in the bath and bedding section, as well as all floor mats, rugs, and tailgating rugs. Due to hygiene reasons, all products in the jewelry and watches sections are not eligible for return.

In order to complete an exchange or return, you must contact ProAction Sports Shop within 14 days of order receipt to obtain a Return Merchandise Authorization (RMA).

Please email service@proactionsportsshop.com to obtain an RMA. Once you have received the RMA, merchandise must be returned within 14 days to receive credit for the purchase price of the item.

To receive either a credit toward an exchange or a credit on your charge account, please note that all returns and exchanges must be in new, unused or unworn condition with the original tags and stickers attached. Items deemed worn, used, dirty or missing tags will be returned to purchaser at their expense and no refund will be issued.

Swimwear, Underwear, Customized and personalized items are not returnable. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment. Please note: For returns, your credit card will be refunded the cost of the item, minus shipping costs. Except for returns being made due to incorrect item being shipped, or defect, return shipping costs are the responsibility of the customer.

Shipping returns should be addressed to, with the RMA clearly marked on the outside of the package as well as noted on the original shipping paperwork. Returns made without a preapproved RMA WILL NOT be accepted. Returns should be addressed to:


ProAction Sports Shop
Returns Department
4142 Ogletown Stanton Rd
Suite 237
Newark, DE 19713

How do I Track my shipment?

You can track your shipment online 24 hour a day, 7 days a week by using the tracking number and link provided by ProAction Sports Shop via email. We will email you the tracking number once your item(s) have left the warehouse.

If I buy an item, and it goes on sale sometime after I purchase it, can I get a discount?

Unfortunately, we are unable to honor sale prices on purchases prior to an item or items going on sale.

Why don't you have more items for this team?

We expand our merchandise selection daily. We constantly search for new items to grow our site and we add merchandise all the time, so please check back regularly to see new items.

Why do some items take longer to ship?

Manufacturer direct items are shipped by the manufacturer. Each manufacturer has agreed to ship within a specified time frame, which varies by manufacturer. The time frame needed to sort and handle the item is listed as the item’s “Availability” timeframe which is listed on each item description page.

What is a manufacturer direct item?

Manufacturer direct items are items shipped to the customer directly from the designated manufacturer. Leveraging manufacturer direct item helps keep operational costs low and those savings are passed on to our customers in the form of low prices.

What kind of packaging do you use?

The type of packaging varies based on the item. We assure you that we take the most careful approach to make sure your items arrive undamaged when shipped from our warehouse.

How do I care for my item(s) I purchase from you?

The best policy is to follow the cleaning directions on the item label.

Do the items you sell have a warranty?

ProAction Sports Shop does not solicit or provide item warranties of any kind. Warranty information will come in the packaging with your item as applicable and is the responsibility of the item manufacturer.

Is your website secure?

We use a state-of-the-art 128-bit encryption technology to protect your credit card and personal information. This specific type of encryption security technology is the standard for fraud prevention for eCommerce retailing. Every online transaction you make with us will be 100% safe and secure.

Is my credit card and personal information secure when I order with you?

We use a state-of-the-art 128-bit encryption technology to protect your credit card and personal information. This specific type of encryption security technology is the standard for fraud prevention for eCommerce retailing. Every online transaction you make with us will be 100% safe and secure. Please refer to our Privacy Policy online 24 hours a day, 365 days per year.

What is your Privacy Policy?

Protecting your privacy is important to ProAction Sports Shop. It is always your choice whether to provide personal information through our website. Any personal information you provide will be treated with care, and subject to this policy, will not be used or disclosed in ways to which you have not consented. ProAction Sports LLC("PAS") has created this privacy policy to inform you of the information gathering and dissemination practices for the store area of this website (the "Web Store"). PAS wants to demonstrate our commitment to your privacy, by notifying you of:
1. What personally identifiable information of yours is collected through the Web Store;
2. The organization collecting the information;
3. How the information is used;
4. With whom the information may be shared;
5. What choices are available to you regarding collection, use and distribution of the information;
6. The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under PAS's control;
7. How you can correct any inaccuracies in the information.


You can view our privacy policy online at www.proactionsportsshop.com/privacypolicy

If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at service@proactionsportsshop.com.